Job Title: Customer Support ExecutiveLocation: GurgaonExperience: 0–2 YearsWorking Days: 5.5 day (Rotational Week-Off)Job Summary:We are looking for a Customer Support Executive to handle customer queries, resolve complaints, process requests, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions across different channels.Key Responsibilities:<ul><li>Handle customer queries and provide timely resolutions.</li><li>Respond to customer inquiries through calls, emails, chat, or other communication channels.</li><li>Maintain a positive and professional attitude while interacting with customers.</li><li>Understand customer requirements and provide accurate information.</li><li>Resolve customer complaints and ensure customer satisfaction.</li><li>Process customer requests, orders, forms, and applications.</li><li>Maintain records of customer interactions, feedback, and complaints.</li><li>Coordinate with internal teams for issue resolution.</li><li>Follow customer service guidelines and company policies.</li><li>Provide a high-quality customer experience.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor’s degree or equivalent qualification.</li><li>0–2 years of experience in customer support/customer service.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening skills.</li><li>Ability to handle customer complaints calmly and professionally.</li><li>Customer-focused attitude with good interpersonal skills.</li><li>Basic knowledge of CRM tools and customer support processes.</li><li>Ability to manage multiple tasks and prioritize work effectively.</li></ul>