<ol><li>Handle all incoming and outgoing calls in a prompt, polite, and professional manner.</li><li>Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.</li><li>Ensure all landline numbers are functional and report any issues to the Admin Department without delay.</li><li>Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.</li><li>Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.</li><li>Keep the reception area clean, organized, and presentable at all times.</li><li>Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.</li><li>Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.</li></ol>