<h4><strong>Job Title: Client Account Manager </strong></h4><p><strong>Location:</strong> Malad, Mumbai</p><h4><strong>Experience :</strong> 1–3 years</h4><h4><strong>Work Mode</strong> : Full Time , On site </h4><h4><br /></h4><h4><strong>Role Overview</strong></h4><p>As a Client Account Manager, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs.</p><p>This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.</p><p><br /></p><h4><strong>Key Responsibilities</strong></h4><h4><strong>Client Engagement &amp; Relationship Management</strong></h4><ul><li>Act as the primary point of contact for assigned clients</li><li>Understand client needs, expectations, and business cycles</li><li>Conduct regular review calls and feedback sessions to maintain high client satisfaction</li></ul><h4><strong>Operational Oversight &amp; SLA Management</strong></h4><ul><li>Monitor all ongoing background verification requests for timeliness and quality</li><li>Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)</li><li>Escalate potential delays proactively and ensure timely resolution</li></ul><h4><strong>Reporting &amp; Analysis</strong></h4><ul><li>Track and share daily/weekly/monthly reports and dashboards</li><li>Analyze trends in verifications, identify bottlenecks, and suggest process improvements</li></ul><h4><strong>Collaboration &amp; Coordination</strong></h4><ul><li>Liaise with internal operations and compliance teams to ensure seamless case closures</li><li>Work closely with the tech support team for client-specific integration and support</li><li>Facilitate training sessions for clients on portals or updates when needed</li></ul><p><br /></p><h4><strong>Desired Attributes</strong></h4><ul><li>Bachelor’s degree or higher in any field</li><li>1–3 years of experience in client servicing, preferably in background screening</li><li>Excellent verbal and written communication skills</li><li>Attention to detail and strong quality orientation</li><li>Ability to multitask and work independently</li><li>Efficient email management and timely responses</li><li>Proficiency in MS Excel, MIS reporting, and client dashboards</li><li>Strong interpersonal and planning skills </li></ul><p><br /></p>