<h2>Roles and Responsibilities</h2><ul><li>Coordinate workforce scheduling activities to ensure staffing coverage aligns with operational needs and service-level expectations.</li><li>Monitor day-to-day operational workflows across assigned teams to maintain continuity, accuracy, and timely execution.</li><li>Serve as a liaison between internal stakeholders to confirm schedules, assignments, and operational updates.</li><li>Ensure policy and compliance requirements are consistently followed across scheduling practices and operational processes.</li><li>Validate workforce data for completeness and correctness, addressing discrepancies before they impact execution.</li><li>Support managers by translating operational demand into actionable staffing plans and schedule adjustments.</li><li>Maintain clear documentation of schedule changes, approvals, and operational decisions to support audits and reporting.</li><li>Contribute to continuous improvement by identifying recurring issues and recommending process enhancements.</li><li>Work effectively in a hybrid environment, managing priorities and deadlines while coordinating across locations.</li></ul><h2>Required Qualifications</h2><ul><li>Proven experience in workforce or scheduling coordination, preferably within a high-volume operations environment.</li><li>Strong understanding of policy compliance expectations and the ability to apply them consistently.</li><li>Demonstrated operations management experience, including monitoring workflows, resolving bottlenecks, and ensuring follow-through.</li><li>Ability to accurately manage time-sensitive details and prioritize competing requests.</li><li>Experience working with workforce scheduling tools, spreadsheets, and operational tracking systems.</li><li>Excellent communication skills to coordinate across teams, confirm expectations, and provide updates.</li><li>Detail-oriented mindset with a strong commitment to data integrity and documentation.</li><li>Ability to work in a hybrid setting based in Woodall Rodgers Fwy, TX, USA.</li></ul><h2>Key Responsibilities</h2><ul><li>Build, update, and manage schedules to ensure appropriate coverage and alignment with operational requirements.</li><li>Track staffing changes (additions, removals, adjustments) and ensure approvals are obtained and documented.</li><li>Conduct compliance checks to confirm scheduling decisions meet internal policy requirements and required standards.</li><li>Coordinate escalations when staffing gaps or operational constraints arise, recommending corrective actions.</li><li>Produce routine operational reporting and maintain records that support transparency and audit readiness.</li><li>Review workload and staffing alignment to reduce overtime risk, minimize gaps, and improve forecast accuracy.</li><li>Collaborate with leadership and cross-functional partners to implement schedule-driven operational initiatives.</li><li>Continuously improve scheduling and operational procedures by incorporating lessons learned and best practices.</li><li>Ensure scheduled resources are properly assigned and communicated to relevant stakeholders in advance of execution.</li></ul>